This Privacy Policy applies to the Websites and Apps (defined below) provided by PCA Park-N-Fly, LLC and Parking Company of America, Inc., together with their respective parents, subsidiaries, related companies and affiliates (“PCA Park-N-Fly,” “we” or “us”). By “Website(s),” we mean the website maintained at www.park-n-fly.com, the corresponding mobile website, and any other websites or webpages operated by us that link to this Privacy Policy, and by “App(s),” we mean the PCA Park-N-Fly mobile app and any of our other mobile apps that link to this Privacy Policy. By “Services,” we mean the parking reservation, parking, valet, shuttle and ground transportation, and other parking and vehicle-related services we offer through the Websites and Apps. This Privacy Policy also applies to information collected from or about you through email and other electronic submissions and communications between you and the Websites and Apps. This Privacy Policy does not apply to any information that may be collected by third-party sites, content or applications or advertising-based collection that may occur via links to, or be accessible from or on, the Websites or Apps. This Privacy Policy describes the types of information that we collect from or about users of the Websites and Apps (“you”), how and for what purposes that information may be used and disclosed, the steps we take to protect that information, and the choices that you have regarding whether and how certain information is collected, disclosed and used.
The Websites are operated from and hosted on servers located in the United States in accordance with the laws of the United States, and the Apps are provided for use in the United States. Users of the Websites and Apps should be aware that the laws of the United States may differ from those of your country of residence. By using the Websites and Apps, participating in any Website or App activities, and/or providing us with your personal information, you: (i) consent to the transfer and processing of any information you provide; (ii) acknowledge that on July 10, 2023, the European Commission adopted an adequacy decision for the EU-U.S. Data Privacy Framework, finding that the United States ensures an adequate level of protection for personal data transferred from the European Union to U.S. organizations participating in that framework; and (iii) understand that we will treat your information in accordance with this Privacy Policy and U.S. law. Consequently, you hereby waive any claims that may arise under the laws and regulations that apply to you in any other jurisdiction.
Please read the following carefully to understand our policies and practices regarding your information and how we will treat it. BY USING THE WEBSITES, REGISTERING FOR PCA PARK-N-FLY PARKING SERVICES, AND BY DOWNLOADING AND/OR USING THE APPS, YOU SIGNIFY YOUR CONSENT TO THIS PRIVACY POLICY, AND ALSO SIGNIFY YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS (available at https://www.park-n-fly.com/terms-and-conditions). IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS PRIVACY POLICY, YOU SHOULD NOT ACCESS, DOWNLOAD AND/OR USE THE WEBSITES, SERVICES AND APPS. We encourage you to review this Privacy Policy frequently, as it may change from time to time. See Section 15 (Changes to this Privacy Policy) below to read about how changes to this Privacy Policy will be communicated to you and made effective.
Contents
1. Types of Information Collected
2. How Information is Collected
3. How We Use Your Information
4. How We Share Information
5. Cookies and Other Technologies
6. Online Tracking / “Do Not Track” Signals
7. Artificial Intelligence Use Disclosure
8. Children Under 18
9. External Links and Third-Party Ads
10. Widgets and Social Media Features
11. Location Data
12. Protection of Personal Information
13. State Law Consumer Privacy Rights Compliance
14. Your Choices
15. Changes to this Privacy Policy
16. Contact Us
1. Types of Information Collected
The Websites and Apps collect both personal information and non-personal or aggregate information from and about you.
“Personal information” is information by which you can be personally identified or contacted, and may include your name, email address, mailing address, telephone number(s), username, vehicle identification information, including license plate information (see parking site signage for specific disclosures regarding automated license plate recognition (ALPR) use), and credit/debit card number and related payment information. Personal information also may include information that may not be personally identifiable standing alone (for example, your reservation dates), but which may become personally identifiable when combined with personal information (for example, your reservation dates combined with your name). Many pages and features on our Websites and Apps can be visited and used without providing any personal information. For other pages, functionalities and services, you may be prompted or invited to provide certain personal information.
“Non-personal” or “aggregate” information is data that is about you but which does not identify you as an individual and is not linked to your personal information. This may include information such as your reservation dates, communication and other preferences, goods and services purchased and special requests made, information about your computer, devices and Internet connection when you use the Websites and Apps (such as your device type, browser type, IP address, and mobile identifiers such as Apple IDFA and Android Advertising ID), and certain information about your activities while using our Websites and Apps (such as your referring website, click stream data, the search terms you enter, your movement within and interaction with the Websites and Apps, the pages and features you access or visit on the Websites and Apps, the links and ads that you click, and the length of time you spend using the Websites and Apps). Non-personal information also may include personal information that has been de-identified, or in other words, rendered anonymous. For example, survey information that you volunteer may be anonymized and/or aggregated such that it no longer personally identifies you, and would then be considered non-personal or aggregate information. Non-personal information often is collected through the use of cookies, anonymous identifiers, pixel tags, web beacons, scripts, and other similar technologies. See Section 5 (Cookies and Other Technologies) below to learn more about how these types of technologies are used on the Websites and Apps.
2. How Information is Collected
Information is collected from and about you on the Websites and Apps through various means, including directly from you when you provide it (for example, via forms that you fill out on the Websites and Apps, through emails and other communications and information that you submit via the Websites and Apps, and through your other activities on the Websites and Apps), and automatically as you navigate through and interact with the Websites, Apps and their content (including via cookies, anonymous identifiers, pixel tags, beacons, scripts, and other tracking technologies).
Information You Choose to Provide
We collect information that you choose to provide when you use the Websites and Apps to learn about, use or register for our services, including when you make parking and related service reservations with us, join our loyalty programs, manage your account, request quotes, support or answers to specific questions, subscribe to receive promotional emails, coupons and other information, fill out forms on the Websites and Apps, respond to surveys, and register for and participate in contests and other promotional opportunities. Further, we may collect information related to your use of the Mobile Services (defined below). Some of the types of information that we may collect from you include:
• Your first name, last name and middle initial;
• Your email address;
• Your home and/or business address;
• Your telephone number(s);
• Your username and password for membership in our loyalty programs;
• Your payment information;
• Your parking and related service reservation and purchase history with us;
• Your preferred PCA Park-N-Fly facility;
• Details regarding the activities and transactions you carry out through our Websites and Apps, your preferences and the fulfillment of your requests;
• Details and copies of our communications and correspondence with you (including email addresses that you use to correspond with us);
• Location information, including your geolocation (in connection with your consent as provided in our mobile Apps) (see Section 11 (Location Data) below to learn more about how we use and share location information that you choose to provide on our mobile Website and through our Apps);
• Your search queries on the Websites and in the Apps; and
• Any other information you choose to provide.
Automatically-Collected Information
When you activate our App, click on a link to access the Websites, or are redirected to the Websites, Apps or Services via any of our digital partners, we, our digital partners and our service providers use standard internet data collection, processing and marketing practices that include the use of any number of tools, including, without limitation, analytic data collection technologies, chatbots, session replay technologies, identity graphing, web beacons, pixel-based technologies, and other similar technologies to collect information about your use of the Services. This information includes, but is not limited to: (i) information about your computer, devices and Internet connection when you use the Websites and Apps (such as your device type, browser type, IP address, a mobile identifier associated with a mobile device (such as Apple IDFA and Android Ad ID), and the area of the country where you are located (but not your precise geographic location)); (ii) certain information about your activities while using our Websites and Apps (such as your referring website, click stream data, the search terms you use, your movement within and interaction with the Websites and Apps, the pages and features you access, use or visit on the Websites, the links and ads that you click, and the length of time you spend using the Websites and Apps); and (iii) other information collected by cookies, pixels, web beacons, scripts, and other tracking technologies. To learn more about cookies, pixels, web beacons and other similar technologies, see Section 5 (Cookies and Other Technologies) below.
By using the Websites and Apps, you acknowledge that our and our digital partners’ use of such technology includes your ratification of our use of such technologies in the processes related to the initial loading and execution of code within your access device or web browser. With your consent and acknowledgment you expressly agree to waive any and all claims against us or our digital partners under state eavesdropping, wiretapping, or pen register and/or trap and trace laws, or any similar laws related to pen register and/or trap and trace devices or processes to the extent such claims arise from standard digital operations as set forth above. If you cannot accept these terms, or if you wish to withdraw your consent, you may not use our Websites, Apps, or Services, and in either case your continued use of the Services revives your consent.
3. How We Use Your Information
We may freely use non-personal information or aggregate information for any lawful purpose. We also may use your personal information for various purposes. In general, we use information, including personal information, from and about you:
• To develop, deliver, provide and improve our Websites, Apps, services and content;
• To accommodate your preferences and to customize your experience with our Websites and Apps;
• To support and process the transactions, and provide the services and support, that you have requested;
• To register and administer your membership in our loyalty programs;
• To verify communications from you, respond to your inquiries and otherwise communicate with you;
• For marketing and promotional purposes, including without limitation sending you promotional materials and offers that we believe may be of interest to you, and managing content and advertising;
• To enforce our Terms and Conditions and contracts with third parties;
• To send you important notices, such as communications about reservations and changes to our terms, conditions and policies (because this information is important to your interaction with PCA Park-N-Fly, you may not opt out of receiving these communications);
• To prevent fraud and other prohibited or illegal activities or to otherwise comply with applicable laws and regulations;
• To protect the security or integrity of our Websites, Apps, services and our business and to investigate actual and alleged claims against us;
• To conduct auditing, analytics, data analysis, monitor and analyze Website and App traffic and usage, to compile analytics and aggregate statistics about our Websites, Apps, content and advertising campaigns, and to research and evaluate user needs;
• To support our business and services, including without limitation through lobbying and government-relations efforts relating to our business; and
• For any other purpose that is permissible or required under the law, that is disclosed to you at the point of collection of personal information, or for which you provide your prior consent.
Payment information (i.e., credit or debit card number, cardholder name, expiration date, security code and billing address) is generally obtained only to process a specific transaction. However, members of our loyalty programs may choose to link their membership with a credit card to pre-fill online reservation forms and for convenience of payment. In either case, we only retain debit and credit card information in tokenized form. PCA Park-N-Fly may use IP addresses to provide aggregated data to advertisers about the volume of use on the Websites and Apps, to determine your general (but not precise) geographic location, to create and segment audiences and otherwise to target advertising, and to help identify and log potential malicious use of our Websites and Apps.
Our Services may include certain features and services that may be available via your mobile phone, including, without limitation: (a) the ability to receive information and reply to messages via in-app push notifications, and to send content and messages using text messaging (Mobile Texts), and (b) the ability to access our Services from your mobile phone (Mobile Web) (collectively, the “Mobile Services”). We do not charge for Mobile Services. Your carrier’s normal messaging, data and other rates and fees will still apply. Certain Mobile Services may be incompatible with your carrier or mobile device. By using the Mobile Services you agree that we may communicate with you regarding the Websites and our partners by in-app push notifications, SMS, MMS, text message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services will be communicated to us. In connection with the Mobile Services we may send communications to your mobile device regarding us or other parties.
We reserve the right to combine personal information we collect on the Websites and Apps with data collected or received from other sources. If we combine any non-personal information with personal information that is covered by this Privacy Policy, the combined information will be treated as personal information pursuant to this Privacy Policy as long as it remains combined. We may store personal information for as long as needed for the purposes indicated in this Privacy Policy (which may be indefinitely) or for such period as may be permitted or required by law. We may anonymize information that we have collected or otherwise obtained and use that information in connection with interest-based advertising, to create audience segments and/or for other online advertising purposes. Non-personal information (including anonymized information and other non-personal information that is automatically collected as you navigate through and use the Websites and Apps) is not subject to this Privacy Policy, and we can use and share such information without restriction for any lawful purpose, including without limitation for business and marketing purposes.
4. How We Share Information
While PCA Park-N-Fly does not sell or share your personal information with third parties for consideration, it may freely share and disclose aggregated and other non-personal information (including anonymized information and other non-personal information that is automatically collected as you navigate through and use the Websites and Apps) without restriction as permitted by law. PCA Park-N-Fly also may share your personal information with and disclose it to third parties for any lawful purpose, including without limitation to:
• Your company or organization if you use the Websites and Apps, register for loyalty programs, or use the Websites or Apps to make parking or related service reservations with us, under a corporate or commercial account;
• Our parents, subsidiaries, related companies and affiliates, who may use such information for our or their own business and marketing purposes, as well as for any of the purposes disclosed in or consistent with the terms of this Privacy Policy;
• Our service providers and vendors who perform services or functions on our behalf, including without limitation hosting, data storage, data processing, security, payment processing, fraud prevention, debt collection, customer service, administering sweepstakes, surveys, advertising and marketing services, public relations, and email and mailing services;
• Non-affiliated third parties, including without limitation our co-promotional partners, marketing partners, program partners and other strategic partners, for our or their own marketing and promotional purposes and to administer loyalty programs;
• A buyer, successor, or other relevant third party in the event of a corporate transaction, merger, acquisition, consolidation, divestiture, spin-off, change in control, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us about the users of our Websites or Apps will be among the assets to be transferred;
• Other third parties in order to fulfill the purpose for which you provide it (including without limitation your credit card issuer);
• For any other purpose disclosed when you provide the information; and
• Others with your consent.
We reserve the right to use IP addresses to identify you, and we may use and disclose any information about or relating to you, including any personal information about you, to third parties without your consent if we reasonably believe that such action is necessary to: (1) comply with a court order, search warrant, subpoena, or other legal process; (2) comply with legal, regulatory or administrative requirements of any governmental authorities; (3) otherwise fulfill a government or law enforcement request for information; (4) establish, defend or exercise our legal rights; (5) protect or defend the Websites, Apps, users, or our parents, subsidiaries and affiliates, and all of their respective members, managers, officers, directors, employees, attorneys, agents, contractors, licensors, and partners, in connection with any actual or alleged legal action, claim or dispute; (6) respond to claims that any posting or other content of our Websites or Apps violates the rights of third parties, including without limitation providing information necessary to satisfy the notice and counter-notice procedures pursuant to the Digital Millennium Copyright Act; (7) in an emergency, protect the health and safety of our Websites’ and Apps’ users or the general public; or (8) enforce compliance with our Terms and Conditions or other contractual obligations.
5. Cookies and Other Technologies
PCA Park-N-Fly, its service providers, marketing partners, and other third parties may use cookies, either alone or in conjunction with anonymous identifiers, pixel tags, web beacons, scripts and other technologies, to obtain certain information about Website and App users. A “cookie” is a small text file that can be placed on your computer or other device when you visit a website or use an app. Cookies help to improve your user experience and allow us to analyze our Websites and Apps and to analyze and manage our advertising. While some cookies are deleted when you close your browser (session cookies), others remain even after you close your browsing session (persistent cookies). Cookies alone cannot be used to disclose your individual identity to us. Following are some of the types of cookies that may be used on the Websites and Apps:
• Cookies that are necessary for the Websites and Apps to work and/or that enable you to navigate through and take advantage of our Websites, Apps, and their features;
• Cookies to request HTTP header information in order to make our Websites function correctly, to personalize content presented to you, and to better understand how our users use the Websites and Apps and how we can better serve your needs;
• Cookies to enable features and functionality such as the online reservations process (for example, to remember dates used in reservation searches and to fulfill the reservation), remembering your preferences, allowing members of loyalty programs to sign in without typing their passwords, and personalizing your pages;
• Cookies to track customer response to our advertisements and content;
• Cookies that determine whether your browser is able to receive HTML email messages so that we can determine the appropriate format for you to receive and read email communications from us;
• Analytics cookies to provide data about how users interact with Website and App content and advertising campaigns, such as how many people use our Websites and Apps, which pages and features they visit and use, how long they stay there, how visitors come to our Websites (e.g., through a link from another website or via a search engine), and also to collect information about how users use our Websites and Apps. Analytics cookies may be used alone or in conjunction with unique identifiers, pixel tags, web beacons, scripts, and other tracking technologies to collect information about you when you use the Websites and Apps or interact with our ads on other websites and apps; and
• Advertising cookies to manage, target and serve ads through third-party advertising technology when you visit our Websites and use our Apps and when you visit other websites and use other apps.
We use Google Analytics to measure and report how users interact with our Websites and/or Apps for the purposes of understanding and optimizing web usage, for business and market research, measuring conversion tracking, and managing, measuring, and optimizing the effectiveness of our content and advertising campaigns. For more information about how Google collects and processes data when you use our Websites and Apps, including how Google Analytics uses cookies, please see “How Google uses information from sites or apps that use our services” at https://policies.google.com/technologies/partner-sites. We do not combine the information collected through the use of Google Analytics with your personal information. Google’s ability to use and share information collected about your visits to the Websites is restricted by Google’s Terms of Service and Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to the Websites by disabling cookies on your browser. If you do not want your website visit data reported by the Google Analytics JavaScript, you also can install the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. This add-on instructs the Google Analytics JavaScript to prohibit sending website visit information to Google Analytics, but does not prevent information from being sent to the website itself or in other ways to other website analytics services.
Third parties, including advertising networks and other vendors, also may use anonymous identifiers, cookies, pixel tags, beacons, scripts, and other technologies to track and collect information, including non-personal demographic information, about you and your interests and activities when you visit our Websites and other websites or view or interact with one of the advertisements they place on various websites or mobile platforms. The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and to display advertisements and content on our Websites and across the Internet tailored to your apparent interests. This is known as interest-based advertising. We allow third-party companies and others to collect certain anonymous information when you visit our Websites and use our Apps. These companies may collect and use non-personal information (such as, for example, hashed data, click stream information, browser type, time and date, and subject of advertisements clicked or scrolled over) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. Demographic or other interest data may also be associated with your browsers or devices when you use the Websites and Apps, and such data may also be used online to serve you advertisements targeted based on your presumed interests.
We use remarketing with Google Analytics and Google Ads to show you our ads as you browse other websites around the Internet. The remarketing service delivers our ads through the Google Display Network, which includes both Google.com pages and the sites of trusted publishers. For more information on the types of advertising cookies Google uses and how Google uses them, visit https://policies.google.com/technologies/ads, and to read the Google privacy policy, visit https://policies.google.com/privacy. You can opt out of Google’s use of cookies for personalized advertising and/or customize Google display network ads by visiting Google’s Ads Settings at https://adssettings.google.com/. Alternatively, you can opt out of remarketing by visiting https://thenai.org/opt-out/. We also may use Google advertising (formerly DoubleClick) cookies and/or pixels in connection with Google’s remarketing services, which you can opt out of through the Ads Settings page above. To serve ads in our mobile applications, Google may use anonymous identifiers, which perform similar functions to cookies. To learn more about how to opt out of interest-based advertising on your mobile device, visit https://youradchoices.com/appchoices.
We also use information collected through cookies, anonymous identifiers, pixels, web beacons, scripts and other technologies to collect, analyze and segment data from websites and other sources to help us provide more effective advertising. For example, we may use data that is available from public or commercial sources and combine it with other data we have collected or received about a user or the user’s device. We work with third-party advertising service partners and platforms that help us provide more effective advertising by, for example, helping us to deliver ads to people who are most likely to be interested in seeing them, keeping track of the number of users who saw a particular ad or visited a particular page on our Websites or Apps, and analyzing the effectiveness of our ads. The companies we work with may change from time to time; each of these partners provides information about its practices and the choices it offers with respect to advertising on its own website.
Some digital advertising companies also are members of the Network Advertising Initiative or the Digital Advertising Alliance, each of which offers a single location to opt out of certain ad targeting from member companies. To learn more about interest-based advertising generally as well as your options for opting out, please visit https://thenai.org/opt-out/ or https://optout.aboutads.info/. Please keep in mind that even if you opt out of receiving ads tailored to your apparent interests, you will continue to see ads from online advertising networks. However, those networks will not be able to apply any of your apparent ad preferences and the ads that you see therefore may be less relevant to your interests.
Social media cookies may be placed by social media platforms (such as Facebook, X, etc.) for authentication purposes and/or to collect certain information about your visits to and use of our Websites and Apps through social media widgets. Such third-party social media sites are responsible for those cookies and how they process the data they collect, and their practices are governed by their own privacy policies. We encourage you to review the privacy policies of the applicable third-party social media site before using their widgets or functionalities.
Most web browsers are initially set to accept cookies. If you prefer, you can set your web browser to refuse cookies or to alert you when cookies are being sent. The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information on how to manage browser cookies, see https://www.allaboutcookies.org. You also can check your mobile device’s built-in settings to find out how to turn off cookies on your mobile device. Some mobile devices also might store cookies in areas that are app-specific, which cannot be controlled by browser settings. Check your app settings options on your mobile device to find out how to manage or delete cookies that may be stored in these other areas. Please keep in mind, however, that you may not be able to access the full functionality of our Websites and Apps if cookies are disabled. Please also note that disabling or clearing cookies also may affect cookie-based opt-outs by either preventing you from using such cookie-based opt-outs or clearing opt-outs that you previously set, in which case you would have to revisit the applicable pages and renew your opt-out after clearing cookies.
PCA Park-N-Fly, its service providers and other third parties also may use web beacons and pixel tags, which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a web page. These technologies may be used, for example, to allow PCA Park-N-Fly and its service providers to send emails to you in a format you can read and to count users who have visited our Websites or used our Apps, seen our ads, opened our emails or clicked on any links in our emails. These technologies also may be used by PCA Park-N-Fly and its service providers to better target and personalize ads and to track ad campaigns. For example, pixel tags, web beacons and other technologies may allow third-party ad networks to recognize a unique cookie on your web browser or mobile device. This enables us to learn which ads bring users to our Websites and Apps. The information collected may tell the third-party ad network what other websites you have visited that are associated with the network. This information may be used for the purpose of managing, targeting and personalizing ads on our Websites and Apps and other websites and apps based on those interests.
We, our service providers and other third parties may analyze the information derived from cookies, pixel tags, web beacons, scripts and other technologies and match or combine that information with data provided by you or collected or received from public and commercial sources. Please note that to the extent that third parties are using pixel tags, cookies, beacons, scripts or other tracking technologies on our Websites and Apps, PCA Park-N-Fly does not control the use of those technologies or the resulting information, the use of which is governed by the privacy policies of those third parties.
6. Online Tracking / “Do Not Track” Signals
Some web browsers may give you the ability to enable a “Do Not Track” setting that sends a special signal to the websites you encounter while web browsing that you do not want to have your online activities tracked. These features are not yet uniform, and PCA Park-N-Fly does not respond to web browser “Do Not Track” signals at this time. If we do so in the future, we will update this Privacy Policy to describe how we respond to such signals. We may work with third parties that use tracking technologies on the Websites and Apps, including in order to serve tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These and other third parties may collect information about your activity on the Websites and Apps and other websites and apps over time, as well as your interaction with our advertising and other communications, and use this information to determine which ads you see on third-party websites and applications based on your apparent interests, which is known as interest-based advertising. For more information about this practice and to understand your options, please visit https://thenai.org/ or https://youradchoices.com/. To learn more about Do Not Track, visit https://allaboutdnt.com/. See Section 5 (Cookies and Other Technologies) above to read more about interest-based advertising and other online advertising.
PCA Park-N-Fly will treat Global Privacy Control (GPC) browser signals as requests to opt out of the sale or sharing of personal information. You can learn more about GPC and how to enable it on your browser at https://globalprivacycontrol.org/. To download and use a browser or browser extension supporting the GPC signal, visit https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.
7. Artificial Intelligence Use Disclosure
Some services available on the Websites and Apps and some of our internal processing may rely on machine-based technology solutions that enable computers, computer systems, and digital devices to process, create, and enhance algorithms that learn, read, write, categorize, classify, predict, engage, interact, generate, play, analyze, make recommendations, influence physical, real or virtual environments, and imitate with apparent accuracy and/or suggestive superiority, where the output representing these activities is made to appear comparable to humans performing similar tasks or services by accessing and processing available historical and current data and re-iterative processing for purposes of producing and improving such activities, outputs, and appearances (“AI”). Our acceptable use policies and procedures that govern our use of AI prohibit the technology from being used to generate content that is discriminatory or harmful. AI is not used on the Websites or Apps to make employment-related decisions.
8. Children Under 18
PCA Park-N-Fly encourages parents and guardians to spend time with minors online, so as to be fully familiar with the websites they visit and the apps they use. Our Websites and Apps are not directed to individuals under the age of 18. If you are under the age of 18, do not use the Websites or Apps and do not provide us with any personal information of any kind whatsoever. PCA Park-N-Fly does not knowingly obtain and does not wish to collect personal information from individuals under the age of 18. We also do not knowingly solicit or contact children under the age of 18, and we do not knowingly allow children under the age of 18 to use our Websites or Apps. It is possible, through fraud or deception, that we may receive personal information from an individual under the age of 18. If we are notified or otherwise become aware of this, we will take reasonable steps to delete that information in accordance with applicable law. If you are the parent or guardian of a child under the age of 18 and you believe your child has provided personal information on our Websites or through our Apps without your consent that you would like us to delete, please contact privacy@park-n-fly.com or write to us at: PCA Park-N-Fly, LLC, [Mailing Address], Attention: Legal Department.
9. External Links and Third-Party Ads
The Websites and Apps may contain links to or ads for third-party websites, apps and content that we do not control or maintain. By clicking on those links or ads, you are visiting sites and content that are outside of our control. Be aware that those websites collect information and operate according to their own privacy practices and policies. This Privacy Policy does not apply to those websites or ads, and we are not responsible for the content found on or the actions or privacy practices employed by any other website or app. We encourage you to read the privacy statements of other websites and apps to understand how they collect, use and disclose personal information before submitting any such information to those websites or apps. If you have any questions about the privacy practices of other websites or apps, you should contact the relevant parties controlling those websites and apps for more information.
10. Widgets and Social Media Features
The Websites and Apps may include social media features such as the Facebook “Like” button, widgets such as a “Share This” button, or interactive mini-programs that run on our Websites or Apps to provide specific services from another company. These third-party features may collect information about you, like your IP address and the page(s) you visit on the Websites or Apps, as well as personal information, such as your email address. They also may place cookies or other tracking mechanisms on your computer or device to, for example, enable the widget to function properly. Your interactions with these features are governed by the privacy policies of the third-party social media platforms that provide them. We encourage you to review the privacy policies of the applicable third-party social media sites before using their widgets and other functionalities.
11. Location Data
Our mobile Website and App allow you to use the “Find a Location” feature to find one of our facilities. To use this feature you must enable location services on your mobile device. If you choose to use this feature, you are consenting to the use of your geolocation data. The feature permits the Google Maps API to display a zoomed-in area on a map “pinning” your geolocation as well as the location of PCA Park-N-Fly’s facilities. You also can select one of our facilities from a drop-down menu and, if you have enabled location services on your device and agree that you want to use those services, you also can use Google Maps to provide you turn-by-turn driving directions to the PCA Park-N-Fly facility you have selected. Both the map and driving directions features are provided by Google Maps, and it is your choice whether to use these features. We do not control Google Maps, and your use of that functionality is subject to Google’s Privacy Policy, as amended by Google from time to time, which can be reviewed at https://policies.google.com/privacy. Most mobile devices provide users the ability to disable location services, and you will need to enable location services for Google Maps if you wish to use that functionality on the mobile website or mobile application. Most likely, these controls are located in your device’s settings menu.
Our App also may allow you to track the location of our shuttles at the airports we serve. To use this feature you must enable location services on your mobile device. If you choose to use this feature, you are consenting to the use of your geolocation data. Upon your consent, your geolocation (i.e., your latitudinal and longitudinal coordinates) will be sent from your device, allowing us to determine at which airport you are located. You are then prompted to select which of our facilities serving that airport you are using. We will use your geolocation information to show you a map of the real-time location of our shuttles serving the facility you are using and to locate you on our dispatch map so that we can see where and for how long you have been waiting for one of our shuttles. We do not associate your geolocation data with any personal information or share it with third parties other than to fulfill the purpose for which you provide your geolocation information.
12. Protection of Personal Information
We take reasonable steps to protect against the unauthorized access, disclosure, misuse, alteration and destruction of the personal information under our control. For example, our servers are protected by reasonable physical and electronic security measures. We also encrypt data when you make a reservation through the Websites and certain Apps. Since the Internet is not a 100% secure environment, the storage and communication of personal information can never be completely secure, including without limitation with respect to computer viruses, malicious software and hacker attacks. We therefore cannot and do not guarantee or warrant that information that you transmit to us, or any communications conducted on or through the Websites or Apps, is or will be totally secure. We are not responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied or otherwise, that we will prevent such access. For your own privacy protection, we urge you to keep all passwords (including passwords that you may need to access certain portions of the Websites and Apps) confidential. We also recommend that you do not include any confidential or sensitive personal information in any emails that you send to us. If you become aware of any breach of the terms of this Privacy Policy or of the security of the Websites or Apps, please notify us at privacy@park-n-fly.com.
13. State Law Consumer Privacy Rights Compliance
Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), and similar applicable state consumer privacy laws, PCA Park-N-Fly makes the following disclosures regarding the personal information it has collected within the last 12 months:
Category of Personal Information
Category of Source from Which Data is Collected
Purpose of Collection
Category of Third Parties to Whom Data is Disclosed
Contact information, such as name, email address, mailing address, telephone number(s)
Directly from the user
To process transactions; register and administer membership in our loyalty programs; to verify communications with users and respond to inquiries
Service Providers
Log-in credentials such as username and password
Directly from the user
To manage user accounts
Service Providers
Credit card and other payment information
Directly from the user
To process transactions
Service Providers
Parking and related service reservations; purchase history with us; preferred PCA Park-N-Fly facility
Directly from the user
Marketing and promotional purposes, including without limitation sending promotional materials and offers that we believe may be of interest to users, and managing content and advertising
Service Providers
Details regarding the activities and transactions users carry out through our Websites and Apps, user preferences and the fulfillment of user requests
Directly from the user
Marketing and promotional purposes, including without limitation sending promotional materials and offers that we believe may be of interest to users, and managing content and advertising
Service Providers
Details and copies of our communications and correspondence with users (including email addresses that users use to correspond with us)
Directly from the user
To verify communications with our users; to respond to user inquiries
Service Providers
User search queries on the Websites and in the Apps
Directly from the user and our web and application tools
To conduct auditing, analytics, data analysis, monitor and analyze Website and App traffic and usage, to compile analytics and aggregate statistics about our Websites, Apps, content and advertising campaigns, and to research and evaluate user needs
Service Providers
Location information, including user geolocation (see Section 11 (Location Data) above)
Directly from the user
For marketing and promotional purposes, including without limitation sending promotional materials and offers that we believe may be of interest to users,
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